Rockwell Automation says it can now offer OEMs secure, remote monitoring and troubleshooting of their production operations through its Virtual Support Engineer service.

The company claims this service enables OEMs to identify and resolve technical issues, perform scheduled and preventive maintenance, and monitor their installed base of machinery.

Virtual Support Engineer service relies exclusively on IT-approved outbound communication. This helps prevent computer viruses, worms or other digital threats tied to inbound data transfer, says the company.

OEMs using the Virtual Support Engineer service will receive access to real-time alarming capabilities that can be delivered via text message or e-mail to either themselves, their customer or a Rockwell Automation remote-support application engineer.