DMG MORI says it is now offering its UK customers a hotline response time of one hour or less and service response times for an engineer on site of 1 day for MORI derived products and 1.4 days for DMG derived products.
The company says its service engineers carry test equipment, enabling them to make a full diagnosis of the problem on the first visit. If spare parts are required, the part numbers are identified from the serial number of the machine.
Following a service visit, hotline call or the delivery of a spare part, a report is logged in the company’s service software, building up a complete history of each machine. As well as responding to service calls, the Spares and Service department is responsible for machine installation and health checks on new machinery.